Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of marymicucci.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n –
beautiful and thick. hairline isn’t perfect but if hair is brought forward, it’s not noticeable. took longer to arrive than expected, it’d allow an extra 2 weeks more than expected date.
E***a –
As in the photo.
E***s –
For such money a very cool wig
Customer –
tks
W***w –
The curls were amazing. Wig perfectly intact. Extra clip-on bunch of curls. Very glossy.
M***k –
waauw wat een mooie pruik en super mooie kwaliteit . 10 november besteld en 21 november geleverd, super snel dus
D***r –
Top product! It was the fastest delivery I’ve ever had on Aliexpress ❤️
H***n –
wow
S***a –
Wig super cool), especially for the money) shipping took about 2,5 weeks) recommend)
P***k –
Beautiful, szły 2 wks to PL
E***a –
The photo is brighter than in life
R***r –
Very cute curls, of course, it is clear that wig, not adjacent to forehead) but quality match the price, I am happy.
Customer –
Fast shipping. Perfect quality for a cosplay (not to wear in everyday life) (photo posted on the Instagram account of lady_body _ amesyeux_fabien and makeupyuzu
R***r –
Good wig, not expensive
M***o –
beatiful
R***r –
The goods came. I really liked it, thank you. Recommend this product
R***r –
Great wig, I’m very happy
O***a –
A good wig for its price. A little tangled curls, but nothing terrible. On the top a little sloppy, it can be seen as stitched, but overall good, for such a price I did not expect super-quality. The store also put the hair mesh, thank you. In Latvia came in just two weeks, in pacomat, very surprised.
L***a –
Perfect
N***O –
Thank you very much, very much! Looks even better than in the picture, the quality is good.
D***k –
Without a hat or bandanasız is not used. Kesince was more realistic.
E***i –
Very fast delivery excellent product thanks to store!
J***k –
Ordered 04-01, received 17-01
B***r –
THE wig is great, bulky and perfect color. Not shiny and the announcement curls are even more beautiful than the picture. THE store is very attentive and sent the product quickly, delivery took a little but was due to the large volume of the year in office.
J***k –
Very neat!
E***h –
Great wig
Customer –
Perfect, just like you see in the pictures. Normal quality but comes very well prepared even with a separate net to pick up your hair.
S***p –
Nice colour
D***r –
The wig is so much longer and thicker than expectected!!! Love her, you can easily use her as Merida wig, however, I will user her as a pirate wig. It’s a little bit itchy, though, you may want to wear two caps under it. 🙂
G***e –
parfait
V***o –
It’s very pretty! I love it! Well-defined curls and lots of hair.
E*** –
Excellent quality
G***r –
Perfect
S***n –
As described
J***l –
Like, arrived very quickly and it is beautiful
M***a –
Hair exactly does not look like natural. But I realized that red is definitely not my color. Delivery is fast, packed well + cap.