Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of marymicucci.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***t –
Really good, have been using this once a week for a month. I have medium skin and dark hair and have seen a reduction of the speed of growth and amount of hair.
R***r –
arrived in 2 months, tested it out and it worked. dont know the results yet, will update on that later
B***r –
Haven’t opened it and tried it yet but I’m blown away how fast this has been delivered. Only ordered it one week ago to Australia. Very pleased and can’t wait to try it. Will update later. Can not recommend the store highly enough. I bough because of the good reviews and he has not disappointed me. Very happy
S***a –
I haven’t tried it yet. I ordered 29.09. Received 19.11. Everything works, buzzes, sparkles) About the results later ..
M***m –
Nicely packaged. Fast efficient delivery. Not yet used as purchased for a Christmas present
R***o –
Very good
I***i –
Very well packed esseyer!
A***n –
Works well.
S***r –
Looks good…. haven’t tried yet
Customer –
Did testing подопытной rats. The result is positive, волосочки completely stopped growing, well because rat just died. And deliver the parcel on hand. For yourself to learn in several sessions and in a year. Hope for the best
H***n –
delivered in 20 days, exactly as described, but didn’t make sure of its effectiveness yet.
R***z –
Super fast
S***s –
All Super Match
Z***a –
The order came very quickly, delivered the courier. Until I tried
A***s –
very good store quick delevery thanks a lot ❤
M***m –
thank you
M***a –
It’s just like the picture, I barely started using it so I’ll later say if it works. Using it smells like horrible burnt hair and if you feel a little pain though not much completely tolerable. The package arrives very well and quickly
Customer –
Good!
F***M –
Burning sensation. Scary to use
M***y –
Not tested yet
F***g –
Try it once. Works well for now. Easy to understand even if the record is in English.
Customer –
Fast shipping.
Customer –
Super fast shipping! I have not yet tested the article to see
Customer –
The product arrived in 8 days in very good condition I am at my 5e session Results on different areas are not the same On the legs and arms after the fifth session the hair takes about 5 days to repel instead of a day On the belly at the end of the third session the hair almost stopped pushing back (it’s been 2 weeks they have not repelled) I removed a star because on the Jersey area and armpits I do not see any result for now
R***r –
It came very quickly, everything works, there is no damage.
A***a –
Came quickly, instructions on the Russian no, works well, used once, said the first month to use 2 times a week, the second month to use 1 time a week, and the third month once in 2 weeks)) later sign
S***a –
Product in good condition. Have not tried yet.
Customer –
Item מצויין good beautiful worth to buy
F***i –
I had to pay 38 euro custom
A***o –
It took 3 weeks less than the shipping date, super fast everything, now to test it as soon as it turns out I will comment!
Customer –
I’m barely there. It looks good.
A***e –
Looks good
J***j –
Well packed, normal and is very easy. Not yet tested
G***a –
Fast delivery and well packed. I Will be BACK with more after… I havent tested yet
Y***n –
The goods did not receive, but the store is not guilty. It is the fault of the Israeli post, which for an unknown reason sent the goods back without warning. The seller answers quickly. The money came back right away. Thank you.
N***u –
Order received very quickly in Belgium!! I n’ai not yet tested camera. Article was very well packed!
A***v –
Brought the Courier
F***f –
as described
F***f –
Wow, I used it now. Very cool, and it arrived quickly.
Customer –
It works very well.
T***a –
The minidepilator presses and functions as it says in the manual; with respect to results, I will leave comments later and say whether it works or not. It arrived well packed and demoro about a month.
Customer –
Very fast delivery thank you
G***a –
Packed well, on the road nothing crumpled.
Y***s –
The product look so good… still need to try
L***z –
The box a little mistreated, nothing affecting the content, I arrive two days after ma delivery date, talk to the supplier and cordially addressed my doubts about tracking my package. Now we’ll try it has to be if it works
N***a –
Came to the Post Office, weeks for 3. everything works fine. The result will be later.
B***n –
i am really like the products is very effective
S***s –
good
S***i –
It came for 3 weeks in the Stavropol territory, the parcel was delivered by a courier, it is a pity that you do not sell glasses in the kit (they would not interfere). Now about the device-the epilator works fine, nothing eats, with its work copes perfectly, after 2 procedures the result is already noticeable, hair growth slows down, in some areas there are spills. My opinion-take it do not be afraid, but at first it is better to certainly help about your skin type and compatibility of the device.
O***a –
Very pretty, I’ll rehearse it to see if it gives good results
Y***o –
Same as photo good product
E***s –
Accurate. Fast shipping. Product is sleek and works perfectly. Will update on the hair removal process.
S***s –
yet to use it.
Customer –
Epilator arrived very quickly to Poland around 2 weeks. Yet it not próbowałam so about efektach cant nothing write, but I will add further feedback after a while. Product look firmly. Pack well packaged nothing damaged.
A***k –
Still do not know.
Customer –
I’m on time.
Customer –
It works!!
Customer –
I asked to receive it without logo and they sent it without. Thank you !! Came in about 15 days to Latvia
O*** –
Feedback will be complemented after application