We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of marymicucci.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.77 out of 5 based on 26 customer ratings
26 reviews
100% of buyers enjoyed this product!
5 stars
( 20 )
4 stars
( 6 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 4 out of 5
F***z –
All right
Rated 4 out of 5
C***r –
the wings were very squat in the package and I’m working on trying to straighten them out. It also comes with a string plastic smell so you’ll need to air it out. Otherwise it looks great and I can’t wait to wear it!
Rated 5 out of 5
T***a –
Really fast delivery to Moscow two weeks. The wings were wrinkled, and everything else was fine.
Rated 5 out of 5
U***r –
Very cute and just like description. Nice and big.
Rated 5 out of 5
J***o –
Came quickly, all as in the photo, only crumpled
Rated 4 out of 5
V***a –
Excellent backpack, although it lives one season. Take a second time. Came without normal packing and all crumpled, so I shoot one star.
Rated 5 out of 5
L***m –
Fantastic!!!
Rated 5 out of 5
C***r –
Excellent product. Came with a little odor, But is lost in a short time.
Rated 5 out of 5
I***r –
Excellent backpack! No defects, carefully sewed, lock Soft Works.
Rated 5 out of 5
V***n –
Order 11.11. Came In 27.11. Excellent backpack, description. There is almost no odor
Rated 5 out of 5
K***k –
Chic ryukzachek, value for money
Rated 5 out of 5
D***a –
The backpack is beautiful and is as shown in the image. The trouble is that the Wings arrived slightly bent by the packaging, would recommend that you had more watch out to the time to deal with the product when going in packet. Too much plastic smell, well I ‘ve had to wash up handmade and perfume it to remove the odor. By the price, really worth. Shipping fast. 8/10
Rated 5 out of 5
N***c –
Super
Rated 5 out of 5
S***m –
Love the bag! Lots of space and it is super cute
Rated 4 out of 5
G***z –
Wings crumpled, came shapeless-it was possible to fill the backpack with cellophane.
Rated 4 out of 5
P***z –
Overall good, the wings are a bit torn and weird though
Rated 5 out of 5
O***z –
thanks exactly as pictured
Rated 5 out of 5
C***r –
Came very early. Is beautiful but smells very strong
Rated 5 out of 5
Y***n –
I like it soooo much!! Its as shown and perfect than pictures Thanks marymicucci.com
Rated 5 out of 5
P***a –
Ordered 19.12.19 the parcel came to the RB Vitebsk 04.02.20 whole, there is a smell, the number is tracked partially.
Rated 5 out of 5
K***o –
Ryushechki always fall in one of the sides, I thought that he would be a little smaller, but so also normal. It’s a pity that the wings are wrinkled and there is a smell, and so it is beautiful 🙂 I hope I don’t die from coronovirus.
Rated 5 out of 5
D***n –
Good, but I thought it would be more
Rated 5 out of 5
A***n –
Very pogięty, flounce clings to your backpack, not odstaje. Good quality as the picture
Rated 4 out of 5
M***a –
It’s a little difficult to put the wings like the pictures but still cool.
Rated 5 out of 5
D***a –
I love so much the bag, its perfect and so dark eheheh thank you, and be safe
Rated 5 out of 5
S***h –
Excellent backpack, creases passed by themselves. There is a small pocket inside and outside (inside the pocket is much smaller). Also despite the unusual shape of the backpack, the buckle works fine. The only thing I did not like lace and fabric inside, but it’s not scary at all. I put 5 stars
F***z –
All right
C***r –
the wings were very squat in the package and I’m working on trying to straighten them out. It also comes with a string plastic smell so you’ll need to air it out. Otherwise it looks great and I can’t wait to wear it!
T***a –
Really fast delivery to Moscow two weeks. The wings were wrinkled, and everything else was fine.
U***r –
Very cute and just like description. Nice and big.
J***o –
Came quickly, all as in the photo, only crumpled
V***a –
Excellent backpack, although it lives one season. Take a second time. Came without normal packing and all crumpled, so I shoot one star.
L***m –
Fantastic!!!
C***r –
Excellent product. Came with a little odor, But is lost in a short time.
I***r –
Excellent backpack! No defects, carefully sewed, lock Soft Works.
V***n –
Order 11.11. Came In 27.11. Excellent backpack, description. There is almost no odor
K***k –
Chic ryukzachek, value for money
D***a –
The backpack is beautiful and is as shown in the image. The trouble is that the Wings arrived slightly bent by the packaging, would recommend that you had more watch out to the time to deal with the product when going in packet. Too much plastic smell, well I ‘ve had to wash up handmade and perfume it to remove the odor. By the price, really worth. Shipping fast. 8/10
N***c –
Super
S***m –
Love the bag! Lots of space and it is super cute
G***z –
Wings crumpled, came shapeless-it was possible to fill the backpack with cellophane.
P***z –
Overall good, the wings are a bit torn and weird though
O***z –
thanks exactly as pictured
C***r –
Came very early. Is beautiful but smells very strong
Y***n –
I like it soooo much!! Its as shown and perfect than pictures Thanks marymicucci.com
P***a –
Ordered 19.12.19 the parcel came to the RB Vitebsk 04.02.20 whole, there is a smell, the number is tracked partially.
K***o –
Ryushechki always fall in one of the sides, I thought that he would be a little smaller, but so also normal. It’s a pity that the wings are wrinkled and there is a smell, and so it is beautiful 🙂 I hope I don’t die from coronovirus.
D***n –
Good, but I thought it would be more
A***n –
Very pogięty, flounce clings to your backpack, not odstaje. Good quality as the picture
M***a –
It’s a little difficult to put the wings like the pictures but still cool.
D***a –
I love so much the bag, its perfect and so dark eheheh thank you, and be safe
S***h –
Excellent backpack, creases passed by themselves. There is a small pocket inside and outside (inside the pocket is much smaller). Also despite the unusual shape of the backpack, the buckle works fine. The only thing I did not like lace and fabric inside, but it’s not scary at all. I put 5 stars